Language : French | English

L4 Epsilon solution for Multi-channel retailing

Boost your results with multi-channel retailing

Store, website, mail order, private sales,etc. : a multi-channel strategy opens up many development opportunities. This business model is constantly evolving and creating a new complexity for your supply chain. From multi-channel to cross-channel, new synergies appear between IT solutions, production tools, logistics processes and marketing operations.

The e-buyer appreciates multi-channel retailing and its services. The survey “Web users and e-commerce” carried out by L4 Epsilon in collaboration with IFOP and LSA (a French retail magazine) in 2009 showed that 92% of people polled are interested in deliveries of e-purchases in traditional stores. 78% of them want to choose between delivery options for speed or for economy. 99% of people polled want to be informed about changes in delivery times and 93% of the sample want precise order status information by email or SMS. Retailers are challenged by these expectations. They have to adapt their logistics and their IT systems.

L4 Epsilon helps you to implement a multi-channel strategy thanks to a flexible and scalable logistics system. Orders from stores, websites or mail order can be prepared by the same solution : the L4 Epsilon system. You now posess a unique tool to manage your different sales channels:

To learn more about the L4 Epsilon solution for multi-channel retailing, please click here.
To receive the free survey “Web users and e-commerce”, please click here..